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Rugs may be returned for credit or exchange within 30 days of purchase.
All United States shipments are via UPS and cannot accommodate orders to post office boxes or APO/FPO addresses.
Rugs need to be repackaged like new in the original packaging or equivalent. Contact Turco Persian 416-366-0707 between 9am – 5pm Eastern Time Monday to Friday to schedule a pickup order.
A credit or exchange will only be issued if the item is received in its original condition. Wear, debris, furniture marks, stains or heavy smells will result in a non-refund or may be subject to cleaning charges.
Note: Do not use any tape or adhesives when securing the item for return. Any damage done to the time as a result of improper packaging my result in a non-refund or cleaning/repair charges.
If the item is damaged in shipping, you must sign for the item as damaged and notify Turco Persian Rug Company within 7 days of receiving the item. If you fail to notify Turco Persian of the damage within 7 days, Turco Persian cannot be held responsible for any refund or replacement of the damaged item.
